At Konnectify (operated by Goftech Solutions), you remain in control of your data. This page explains exactly what we store, how to request deletion of your account and data, and how store data is automatically erased when you uninstall the app.
What data we store
- Your account data: name, email, phone, hashed password, organization details and billing/invoice records.
- Integration credentials: encrypted API tokens and device sessions for the services you connect (Shopify, WooCommerce, couriers, WhatsApp, Meta).
- Store & customer data (processed on your behalf): orders and the customer details within them — name, email, phone, address and order details — plus your customer/CRM records and conversation logs.
How to delete your account & data
Deletion is handled as a manual request — there is no self-service delete button. To request permanent deletion of your account and associated data, contact us:
1 Manual Deletion Request
- Email us at support@konnectify.net from the email address on your account.
- Use the subject line “Data Deletion Request” and state whether you want your full account deleted or specific data removed.
- We may verify your identity before processing the request, to protect your account.
We action verified requests as soon as reasonably possible, and within 30 days at the latest.
What happens when we delete your data
- Your account, organization data, customer/CRM records and conversation logs are permanently removed.
- Connected integrations are disconnected and their stored tokens/sessions are deleted. (You can also revoke access directly: unlink WhatsApp from your phone under WhatsApp → Linked Devices, and revoke Meta access in your Meta Business settings.)
- Limited records required for tax or legal compliance (e.g. invoices) may be retained for the period required by law, without keeping unnecessary personal content.
Please note
- Deletion is permanent and irreversible.
- If you only want to stop using the Service, you can disconnect a store or unlink WhatsApp without deleting your whole account.
Automatic deletion for Shopify merchants
If you install Konnectify from the Shopify App Store, you don’t need to email us to remove a store’s data — it’s automatic:
- When you uninstall the app, Shopify notifies us and we erase that store’s data (orders and related customer records) in response to the mandatory
shop/redactrequest. - If a shopper asks a Shopify merchant to erase their data, Shopify sends a
customers/redactrequest and we remove/anonymize that customer’s personal data accordingly. - We also honour Shopify’s
customers/data_requestso merchants can fulfil customer data-access requests.
Meta data deletion
For apps that connect Meta, this page also serves as our Data Deletion Instructions URL. To have data associated with a Meta connection removed, follow the Manual Deletion Request steps above, or revoke the app directly from your Meta Business settings.
Need help? Contact us at support@konnectify.net.