Guides and documentation

Getting Started

Create your account, complete onboarding and learn your way around.

Platform Overview: One Dashboard for Shopify, WooCommerce, POS & WhatsApp

A bird’s-eye view of what the platform does and how its modules fit together.

2 min read

Account Setup & Onboarding: Sign Up, Verify and Configure Your Organization

From sign-up to a fully configured organization, ready to connect stores.

2 min read

Navigating Your Dashboard: Business Pulse, Action Center & Module Widgets

A tour of the adaptive dashboard and how to read every zone.

2 min read

Global Search: Find Any Customer, Order, Shipment or Product Instantly

One search box that spans customers, orders, shipments and products.

2 min read

Notification Center & Daily Digest: Never Miss an RTO, Failed Booking or Low-Stock Alert

The bell that surfaces what needs attention, and the once-a-day email that recaps your store.

3 min read

Sales Channels

Connect Shopify, WooCommerce and POS, and manage every order in one place.

Connect Shopify: Sync Products, Orders and Inventory

Link a Shopify store and start syncing catalogue, orders and stock.

2 min read

Connect WooCommerce: Link Your WordPress Store for Orders & Stock

Link a WooCommerce site to capture orders and sync products.

2 min read

Point of Sale (POS): Sell In-Store and Keep Stock in Sync

Record in-store sales that deduct from the same stock as your online channels.

2 min read

Managing Orders: One Inbox for Shopify, WooCommerce, POS & WhatsApp

A unified order workflow from placement to dispatch across every channel.

2 min read

Products & Inventory

Sync products, track stock and replenish with purchase orders.

Managing Products: Your Catalogue Across Every Channel

Your unified catalogue and the fields that power profit and stock.

2 min read

Inventory Management: Stock Levels, Low-Stock Alerts & Valuation

Keep stock accurate, spot shortages early and value your inventory.

2 min read

Smart Reorder & Low-Stock Alerts: Restock Before You Sell Out

Velocity-aware reorder suggestions that turn low stock into a ready-to-send purchase order.

3 min read

Purchase Orders & Suppliers: Replenish Stock and Track Spend

Order stock from suppliers, receive it into inventory, and track spend.

2 min read

Couriers & Fulfillment

Book couriers, track shipments and reconcile COD and returns.

Courier Accounts: Connect PostEx, Leopards and More

Link your courier accounts so you can book and track shipments in-app.

2 min read

Booking & Tracking Shipments: Single and Bulk Courier Booking

Turn confirmed orders into tracked shipments — one at a time or in bulk.

2 min read

Returns & RTO: Manage Returned Shipments and Refunds

Measure and reduce returns — the biggest hidden cost in COD selling.

2 min read

WhatsApp & Marketing

Confirm COD on WhatsApp and measure your Meta Ads performance.

Customers CRM: Profiles, Lifetime Value, Risk Scoring & Blocklist

One profile per customer, merged across every channel, with risk bands and a blocklist that stops bad orders.

3 min read

WhatsApp CRM: Confirm COD, Chat with Customers and Send Updates

Use WhatsApp to confirm COD and keep customers informed — without the Meta API.

2 min read

WhatsApp Order Updates & Post-Delivery Reviews: Keep Buyers Informed Automatically

Hands-off order-status messages and automatic review collection over WhatsApp.

3 min read

WhatsApp Broadcasts: Segmented Bulk Messaging That Protects Your Number

Targeted bulk WhatsApp campaigns with segmentation, opt-out safety and anti-ban pacing.

3 min read

Meta Ads Marketing: Measure Spend, ROAS and Profit After Ads

Tie your ad spend to real revenue and see profit after ads.

2 min read

Finance & Expenses

Track expenses, COGS and profit across every channel.

Expense Management: Track Costs, Categories and Cash Position

Capture every cost so your net profit and cash position are real.

2 min read

Profit, COGS & Finance: Understand Margin, Net Profit and Cash

How the platform calculates true profit, from COGS to cash.

2 min read

COD Cash-Flow & Reconciliation: Track What Couriers Owe and Settle Payouts

One dashboard for outstanding COD, aging risk and settling courier payouts as they arrive.

3 min read

Reports & Analytics

Turn your data into dashboards, PDF and CSV reports.

Reports & Analytics: Dashboards, PDF, CSV and a Custom Builder

Dozens of ready-made reports plus a build-your-own engine — exportable to PDF and CSV.

2 min read

Account & Administration

Manage staff, permissions, billing and security.

Staff & Permissions: Invite Your Team with the Right Access

Add your team and grant precise, per-area access.

2 min read

Automations: A No-Code Rules Engine for Orders & Shipments

If-this-then-that rules that act on your orders and shipments without writing code.

2 min read

Subscription & Plans: Limits, Usage and Upgrades

How plans, limits and usage meters work — and when to upgrade.

2 min read

Account & Security Settings: Profile, Password and Two-Factor

Keep your account secure with OTP verification and two-factor login.

1 min read